Questions, answered plainly.
Lead times, delivery, installation, pre owned furniture, rent terms and buyout. If something is not here, it is because we would rather tell you straight than guess.
How long does delivery take?+
Phase 1 packages ship on a short lead time from the pre owned inventory we already hold, so a unit can be furnished quickly. We tell you the timeline before you buy, and we do not promise a date we cannot hold.
Do you install the furniture?+
Yes. Delivery and installation is the standard option. Our team assembles, places and styles every piece, then removes the packaging. White glove with haul away is available as an upgrade.
Can I buy or do I have to rent?+
Either way. Buy the package outright, or rent it monthly on a twelve month minimum. You choose on the package page, and the estimate updates so you can compare. The final quote is confirmed before you pay.
How does renting work?+
Rent is a twelve month minimum at a fixed monthly price. A refundable deposit equal to one month is taken at the start. Delivery includes end of term pickup. If you want to own it later, ask us about a buyout.
Is the furniture new or pre owned?+
In Phase 1 our furniture is quality pre owned, inspected and cleaned. That is how we keep buy prices well under new and rent at or below typical rates. We say so plainly; it is a feature, not a secret.
Can I order a sourced package now?+
Not yet. Phase 1 sells in stock pre owned packages only, paid in full at checkout. Sourced packages are a later phase. The sourcing page explains what that will mean when it opens.
Is the pricing I see final?+
Prices shown across the site are estimates and sample pricing. You see a starting at figure and an estimated total as you build, and the real quote is confirmed before any payment.
Do you work with the sister services?+
Yes. Furnishing is the last step of a larger system. If the unit itself is being set up or bought through our sister services, furnishing it here is a natural handoff.